1.1 The following words and expressions have the following meanings unless inconsistent with the context:
“Compliance Officer”: Writing Tips Oasis’s Data Protection Compliance Officer who is contactable by email at firstname.lastname@example.org;
“cookies”: a small amount of data sent from the server, which is then stored on your computer’s hard disc drive;
“GDPR”: General Data Protection Regulation 2018 as amended;
“data processors”, “personal data”, “process” or “processing”, “sensitive personal data”: as defined in the GDPR;
“we”, “us” or “our”: Hiten Vyas trading as Writing Tips Oasis, a registered business in England and Wales and who may be contacted on email@example.com; and
“you”, “your”: an individual, company, or firm accessing our Site.
2.2 Our primary reasons for collecting your personal data are processing your orders for services from our Site, to address enquiries which you may make on our Site from time to time and provide you with the most efficient service possible. We do not anticipate collecting or processing sensitive personal data about you.
2.4 Our Site may contain links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.
3. Our Policy for Processing your Personal Data
3.1 What personal data do we process and where do we get it from?
3.1.1 When you contact us via email or register on our Site we will collect personal data from you.
3.1.2 When you contact us over the telephone we may collect personal data from you.
3.1.3 Personal information may also be obtained automatically by your internet browser.
3.1.4 If you place an order for services and when you subsequently submit payment for that order we will collect personal data from you.
3.1.5 The types of personal data which we may collect from you could include, for example, your name, your contact details (such as your address, telephone number and email address), credit / debit card information and other information collected on registration or testimonial you may submit on our Site.
4. What do we do with your Personal Data
4.1 We will process your personal data so that:
4.1.1 we can process your orders for services from our Site subject to the terms and conditions of our Site;
4.1.2 we can fulfil our obligations to you under any contract for the supply of services subject to the terms and conditions of our Site;
4.1.3 we can deal with the general queries you raise from time to time by post, by email or by telephone;
4.1.4 we can process any payment made by you; and
4.1.5 we can process your registration details.
4.2 Other purposes for which we may process your personal data are:
4.2.1 the general administration of your records by us;
4.2.2 the general maintenance of our database and records by us;
4.2.3 for security purposes to protect your personal data held and/or processed by us;
4.2.4 to maintain records of payments made by you; and
4.2.5 for our general marketing purposes unless you have notified us to the contrary.
5. Who else gets to see your Personal Data?
5.1 Our data processors.
5.2 Such financial service providers used by us from time to time for the purpose of processing payment for services.
6. Your Rights
6.1 You have the right to object to your personal data being used for ‘direct marketing’ and/or ‘host mailing’ purposes. You can change your options in relation to the information you wish to receive at any time by contacting our Compliance Officer in writing by post or email.
6.2 You have the right under the GDPR to request from us information as to what personal data we are processing about you. Such requests should be made in writing by post or email to the Compliance Officer and should be accompanied by a £10.00 fee. We will provide you with the relevant information within 40 days of receipt of the fee.
6.3 You have other rights under the GDPR in relation to our processing of your personal data.
7. Maintenance of your personal data
7.1 We are committed to the security of your personal data. All of our employees and sub-contractors with access to your personal data and/or who are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.
7.2 We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/sfri11471/mac (Safari); and
Please note that blocking cookies may have a negative impact on the functions of many websites, including our Site. Some features of the Site may cease to be available to you.
10. Interest-Based Advertising
This Site is affiliated with CMI Marketing, Inc., d/b/a CafeMedia (“CafeMedia”) for the purposes of placing advertising on the Site, and CafeMedia will collect and use certain data for advertising purposes. To learn more about CafeMedia’s data usage, click here: www.cafemedia.com/publisher-advertising-privacy-policy
11. Email Addresses
We may collect your email address, but only if you voluntarily provide it to us. This may occur, for example, if you sign up to receive an email newsletter, or enter a promotion. If you have provided your email address to us, we promise to use it only for the purposes for which it is provided. We will not use your email address to contact you for unrelated reasons.
We will not share your email address with any third parties.
If you are a resident of a country in the European Economic Area (EEA), please refer to the section below entitled “Additional Rights of EEA Residents.”
12. Additional Rights of EEA (European Economic Area) Residents
If you are a resident of a country in the EEA, you have the rights, among others, to:
(i) access your personal data
(ii) ensure the accuracy of your personal data
(iii) the right to have us delete your personal data
(iv) the right to restrict further processing of your personal data, and
(v) the right to complain to a supervisory authority in your country of residence in the event that data is misused
If you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your residence, your place of work or the place of the alleged infringement.
You may exercise any of your rights in relation to your personal data by written notice to us addressed to the following:
[contact information of person handling EU privacy complaints; must include street address, phone number and email address]
13. Contact information
13.1 If you have any queries about our processing or use of your personal data you should write, in the first instance to our Compliance Officer at firstname.lastname@example.org
13.2 If you want to learn more about your rights regarding your personal data, you should contact the Information Commissioner’s office information line on: (0044) 01625 545745 or visit their website at www.ico.gov.uk.